What can you expect upon delivery?
To ensure the optimal quality of our products, the logistics process plays a crucial role. For example, beneficial insects that can be stored at low temperatures are packed in insulated boxes with cooling elements. This way, the cold chain is maintained from packaging to delivery.
If you have any questions, comments, or would like to place an order, you can contact our Customer Service:
By phone: 0174 752 250 (available on working days from 8:00 AM to 4:30 PM) or via email: csnl@biobestgroup.com.
Orders can also be placed via the webshop, where you can also view your order history.
Orders submitted by phone or email before 4:00 PM on working days will be delivered, according to the delivery schedule, two working days later before 1:00 PM.
Webshop orders can be placed until 6:00 AM and will be delivered on the next delivery day as per the schedule.
Adjusted delivery times apply on public holidays. Please refer to the information further down on this page.
For orders under €75, a transport fee of €15 will be charged.
If you need to cancel a product due to unforeseen circumstances (at least 48 hours before delivery), please email csnl@biobestgroup.com.
Delivery times for the upcoming holidays
Thursday, May 1 (Public Holiday in Belgium) – BBBE closed
Delivery on Thu May 1 and Fri May 2 – order by:
- Phone/email: Tuesday, April 29 at 4:00 PM
- Webshop: Wednesday, April 30 at 6:00 AM
Monday, May 5 Liberation Day – BBNL closed
Delivery on Tue May 6 (extra delivery day) – order by:
- Phone/email: Thursday, May 1 at 4:00 PM
- Webshop: Friday, May 2 at 6:00 AM
Delivery on Wed May 7 – order by:
- Phone/email: Friday, May 2 at 4:00 PM
- Webshop: Tuesday, May 6 at 6:00 AM
Thursday, May 29 Ascension Day – BBNL and BBBE closed
Delivery on Fri May 30 – order by:
- Phone/email: Tuesday, May 27 at 4:00 PM
- Webshop: Wednesday, May 28 at 6:00 AM
Monday, June 9 Ascension Day – BBNL and BBBE closed
Delivery on Tue June 10 (extra delivery day) – order by:
- Phone/email: Thursday, June 5 at 4:00 PM
- Webshop: Friday, June 6 at 6:00 AM
Delivery on Wed June 11 – order by:
- Phone/email: Friday, June 6 at 12:00 PM
- Webshop: Friday, June 6 at 12:00 PM